C & R Research, Market Research & Analysis, Chicago, IL    


Frequently Asked Questions (FAQ's) 

1. Will LatinoEyes.com® try to sell me things?

2. How can I be sure my information is kept confidential?

3. Do I have to live in the United States to become a panelist on LatinoEyes.com®?

4. Do I need to have a checking account to receive payment?

5. What kind of surveys will I take?

6. How many surveys will I receive?

7. I have already registered for LatinoEyes.com®, when will I be sent surveys?

8. What exactly does LatinoEyes.com® do? Why should I register for LatinoEyes.com®?

9. Can I refer my family and friends to LatinoEyes.com®?

10. Do I need to be of Hispanic descent?

11. How do I sign up?

12. How do I get paid? How much do I get paid for each survey?

13. Why can I not register? It says I'm not following "the format."

14. Do I need to own a computer?

15. What if I forget my log-on or my password?

16. I just registered. Why can't I login to my LatinoEyes.com® account?

17. I can't remember my username and password?

18. I need to update my profile (new email, address, telephone number, change password, etc). How do I do that?

19. I have been a LatinoEyes.com® member for some time now and have been receiving surveys and completing them. However, I just tried to login, but it says my email address doesn't exist. Why?

20. I just redeemed my LatinoEyes.com® check. When will I receive it?

21. I was in the middle of taking a survey, when I accidentally clicked out of it. When I tried to go back in, I got an error message. How can I finish my survey?


1. Will LatinoEyes.com® try to sell me things?

No. LatinoEyes.com® sells nothing to its panelists. You will never be asked to buy anything because of your participation in LatinoEyes.com®. Retun to top

2. How can I be sure my information is kept confidential?

LatinoEyes.com® is a strong supporter of online safety and privacy. For complete information please click on the following link: Privacy Policy.

Here are some general online safety tips to ensure that your time spent on the Internet is secure:

1. Never give out your passwords to anyone. It is also a good idea to change your passwords every once in a while.

2. Always look for the Privacy Policy on Internet sites that you visit. Avoid websites if you do not see a Privacy Policy link.

3. Do not give out any personal information to websites that do not have a Privacy Policy link or post personal information in newsgroups, blogs, chat rooms, or emails.

4. Be sure to do a thorough check of your credit report each year to check for errors.

5. Know that any and all online communication is not private unless you use encryption software.

6. Make sure to teach your children about approaiate online behavior and not to disclose any personally identifiable information about your family.
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3. Do I have to live in the United States to become a panelist on LatinoEyes.com®?

Unfortunately, in order to become a part of our online Latino family, you need to live in the United States. Return to top

4. Do I need to have a checking account to receive payment?

No, you do not need to have a checking account, but you do need to be able to cash the check. We will never ask you for any of your personal account information. In fact, if anyone ever asks you for your bank account information online, you should not disclose it. Return to top


5. What kind of surveys will I take?

The surveys will be on a variety of topics such as restaurants, packaged goods, health & beauty, fashion, travel, insurance, alcoholic beverages, financial services, and many other interesting topics. Return to top


6. How many surveys will I receive?

On average our panel members will be able to complete 1-2 surveys per month. Sometimes it may be more and sometimes it may be less. At LatinoEyes.com® we give all members an equal chance to take surveys. Return to top


7. I have already registered for LatinoEyes.com®, when will I be sent surveys?

Soon you'll be receiving an email from us with a link to another short survey that will help us get to know you better and to better place you into surveys. The people we choose for our surveys are selected at random. We do our best to ensure that our members get one or two surveys a month. Return to top


8. What exactly does LatinoEyes.com® do? Why should I register for LatinoEyes.com®?

LatinoEyes.com® gathers opinions from the Latino community about products and services for major companies. LatinoEyes.com® learns what Latinos think about many issues, in order to advise our clients how to better understand how the world looks through the eyes of Latinos. Your opinions will better help companies to create products and services specifically for Latinos such as yourself. Return to top


9. Can I refer my family and friends to LatinoEyes.com®?

Should you happen to know any family member, friend, co-worker, etc who resides in the United States and would be interested in joining our Latino family, please have them check out our website at www.LatinoEyes.com Return to top


10. Do I need to be of Hispanic descent?

Yes. LatinoEyes.com® is an online Latino community made up of Latino panelists. Our clients are interested in seeing the world through the eyes of the Latino community.Return to top


11. How do I sign up?

Go to LatinoEyes.com and make sure you read our policies and restrictions before filling out our registration. Then click on the link that says New Member Registration , which will direct you to a survey that will ask you for your name, address, email, birthday, and country of origin.

Shortly after you register, you will receive an email that will link you to a short survey. This survey will assist us in getting to know you better so that in the future we can email you the surveys that best suit you. After completing this survey you will receive $4 in your LatinoEyes.com® account. Return to top


12. How do I get paid? How much do I get paid for each survey?

For each completed survey you will usually receive between one dollar and twenty dollars. Every survey varies in dollar amount. Members are able to check the balance in their LatinoEyes.com® account by clicking on the link that says "Login" and then entering your username and password. When your account balance reaches $15.00, you will have the option to cash out, (in increments of $5.00), or you can continue to accumulate your balance. If you choose to cash out, we will send you a check in the name of the LatinoEyes.com® panel member to the address on our LatinoEyes.com® files. Return to top


13. Why can I not register? It says I'm not following "the format."

If you are unable to register because you are not following the format it is because you may be entering an address or telephone number that is not in the United States. For assistance please email us at panel@LatinoEyes.com. Return to top


14. Do I need to own a computer?

You do not need to own a computer, however, you do need to have access to a computer and have a valid email address. Return to top


15. What if I forget my log-on or my password?

If you should happen to forget your log-on ID or your password, click on the link that says "Forgot your username/password?" in the Login page. Enter your username or email address and click on Submit. Your username/password will be emailed to you. Or you can send us an email to panel@LatinoEyes.com. Make sure to include your name, email address and telephone number that you registered under and we will send you an email with your log-on and password. Return to top


16. I just registered. Why can't I login to my LatinoEyes.com® account?

Our LatinoEyes.com® login screen does not recognize new panelists immediately. All new panelists are added on a weekly basis. Once added, you will be able to login to your account. In addition, your account balance will be updated at that time.
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17. I can't remember my username and password?

Please use the password retrieval link. From the login screen, click on the "Forgot my username/password" link. You will be asked for your username or your email address. Enter in the email address that you registered with and your username and password will be sent to you by email. You should also note that the usernames and passwords are case sensitive.
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18. I need to update my profile (new email, address, telephone number, change password, etc). How do I do that?

Login to your LatinoEyes.com® account. Then click on "My Profile". There should be 3 edit buttons on the right hand side that will allow you to edit/change your email, address, and/or phone number. To change your password, just click on "Change my Password" under the "My Profile" link. Please be sure that all your account information is correct so that you can receive surveys to the correct email address and so that your LatinoEyes.com® checks are sent to the correct address.
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19. I have been a LatinoEyes.com® member for some time now and have been receiving surveys and completing them. However, I just tried to login, but it says my email address doesn't exist. Why?

Since you were one of the very first members of LatinoEyes.com®, you were not asked to create a username or password because it was not necessary. However, we have always maintained your account updated in our LatinoEyes.com® files.

Since then, we have created the LatinoEyes.com® login screen. However, because you do not have a username or password associated with your email address, it did not recognize you.

A while back we sent out an email with a link that will allow you to create a username and password so that you can see your LatinoEyes.com® account online. Once you create your username and password, you will immediately have access to your LatinoEyes.com® account and you will be able to redeem your check if you have reached $15 or more.

If you did not receive that email or have misplaced it, please email us at panel@latinoeyes.com and let us know. We can resend you the link.
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20. I just redeemed my LatinoEyes.com® check. When will I receive it?

You should receive your LatinoEyes.com® check in approximately two weeks.
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21. I was in the middle of taking a survey, when I accidentally clicked out of it. When I tried to go back in, I got an error message. How can I finish my survey?

Please wait about 10-15 minutes and then click on the link again. It should take you directly to the page that you left off.
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500 N. Michigan Ave Chicago, IL 60611 / panel@LatinoEyes.com